This policy forms part of the xHosts UK Terms of Service and applies specifically to shared web hosting services provided on the StackCP hosting platform.
xHosts UK is operated as a sole trader business based in the United Kingdom. Throughout this policy we may refer to ourselves as "xHosts", "xHosts UK", or "the Provider".
Last Updated: 8 March 2026
The Shared Hosting Services provide web space on our servers to allow you to upload pages and files for the purpose of publishing websites.
Shared Hosting includes “unlimited” server space for normal routine non-file-distribution website usage.
For websites that allow downloading of video, audio, or other files, we reserve the right to impose a bandwidth limit of 250GB per calendar month.
Non-file-distribution usage is not affected by any download bandwidth limits.
When using Shared Hosting Services (excluding VPS services), you must not:
The Hosting Services may not be used as an off-site backup solution. All uploaded files must be web-visible unless required for website operation.
We reserve the right to delete non-web-visible files or directories without notice.
All hosted websites are accessible to search engines unless you actively prevent this. Search engine optimisation must comply with the guidelines of Google, Bing, Yahoo, and other major search engines.
MySQL databases are limited to 1024MB. We will notify you if this limit is reached.
Shared hosting infrastructure is provided through upstream hosting partners. Service limits, platform restrictions, and abuse policies may also be enforced by upstream infrastructure providers where applicable.
Hosting Services may only be used for lawful purposes. You must not use the service:
These standards apply to all material hosted using our services.
Content must:
Content must not:
xHosts operates a zero tolerance policy toward spam and unsolicited email.
Accounts involved in spam activity may be suspended or terminated without notice. xHosts reserves the right to immediately suspend email services, websites, or hosting accounts that generate abuse reports, spam complaints, or blacklist listings affecting our infrastructure or IP reputation.
Websites advertised via spam may not be hosted. Any account causing IP blacklisting may be immediately suspended or terminated.
xHosts reserves the right to charge clean-up, investigation, and blacklist removal fees where applicable.
The following limits apply to all email sent via authenticated SMTP:
Example: Sending 100 emails to 5 recipients equals 100 messages, 500 total recipients, and 5 unique recipients.
German
Englishmail() functionAutoresponders are limited to one response every 8 hours per sender.
New mailboxes are limited to 50 messages per day for the first 7 days.
This restriction helps prevent abuse and protects the reputation of our mail platform.
One-time fee web hosting accounts must be accessed at least once every six (6) months for security purposes. Accounts that are not accessed within this period will be suspended and permanently terminated after seven (7) days, unless prior contact has been made. Once terminated for this reason, accounts cannot be recreated or restored. xHosts is not responsible for any data loss that may result from this action.
Services that are suspended for security or verification reasons and remain inactive for an extended period may be terminated earlier in accordance with our inactivity and service termination policies.
In the event that an account is cancelled at the customer’s request, the account cannot be recovered, recreated, or restored for any reason. This includes, but is not limited to, cancellations made in error, or accounts terminated for non-payment.